4 min read
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By Ingar Røsok Kvalheim
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December 14, 2019
Me: “Hey Goog..”\ *Bang* The sound of my girlfriend’s palm hitting the light switch, and the room goes dark. With a tear from the corner of my eye I go to sleep, well aware that I won’t be turning the lights off with my voice tonight either. \ \ A true and heart-breaking story from my life, and one that I guess many technology lovers out there can relate to. Because even though smart speaker sales numbers has been going through the roof over the last few years, my impression from talking to friends and reading articles is that voice user interface (VUI) still struggles to find its place among the mainstream user. One of the main reasons for this is bad UX. Nielsen Norman Group formulated it well comparing todays voice assistants with mobile phones from year 2000.\ \ I know the struggle. I’ve made two voice skills for Amazon Alexa, advised on voice projects at work and read a lot of articles. So, I’d like to summarise a couple of important things to be aware of and some tips and tricks when making a VUI:
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--\ \ So here you go. Now go out and make a great (as possible) voice user experience!\ \ If you would like to read more about voice UX here are some articles I will recommend:\ https://www.bbc.co.uk/gel/guidelines/how-to-design-a-voice-experience\https://www.dtelepathy.com/blog/design/the-ux-of-voice-the-invisible-interface\https://uxdesign.cc/design-guidelines-for-voice-user-interfaces-3c3b73982f4c\https://uxdesign.cc/designing-better-voice-interfaces-for-everyday-life-2cb344913fae\https://medium.com/@Chakib.Labidi/alexa-happily-ever-after-bbf52ddc552d